Shipping
At LUUR, we aim to process and deliver your order as quickly as possible.
Order Processing
Orders are processed Monday to Friday, excluding Australian public holidays.
Orders placed before 12:00 PM (AEST/AEDT) are generally dispatched within 1–2 business days.
During collection launches, promotional periods, and sale events, processing times may be extended.
Once your order has been dispatched, you will receive a confirmation email containing tracking information.
Shipping Within Australia
LUUR currently ships Australia-wide.
Estimated delivery times are:
| Location | Estimated Delivery |
|---|---|
| Sydney Metro | 1–3 Business Days |
| NSW Regional | 2–5 Business Days |
| Melbourne, Brisbane, Adelaide | 2–5 Business Days |
| Perth & Regional WA | 4–8 Business Days |
| Regional & Remote Areas | 5–10 Business Days |
Delivery times are estimates only and may vary depending on your location and courier service performance.
Shipping Costs
Shipping charges are calculated at checkout.
LUUR offers complimentary standard shipping on all Australian orders over AUD $300.
Orders below this threshold will incur shipping charges calculated at checkout based on the delivery location and selected shipping service.
LUUR may also offer promotional shipping incentives from time to time. Any applicable shipping promotions will be clearly communicated on the Website.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Customers can monitor the progress of their shipment directly through the courier provider.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, LUUR is not responsible for delays caused by:
- Courier service disruptions
- Extreme weather events
- Public holidays
- Industrial action
- Circumstances beyond our reasonable control
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect address is provided and the parcel is returned to LUUR, additional shipping charges may apply for re-delivery.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us at admin@luur.com.au within 7 days of delivery.
We will work with the courier provider to investigate and resolve the issue as quickly as possible.
Contact Us
For any shipping enquiries, please contact:
LUUR
Email: admin@luur.com.au