Privacy
LUUR respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website or make a purchase.
Information We Collect
When you interact with LUUR, we may collect:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Purchase history
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Communicate regarding orders
- Improve our website and services
- Detect fraud and security risks
- Send marketing communications (where consent has been provided)
Marketing Communications
If you subscribe to our mailing list, we may send promotional emails regarding:
- New collections
- Product launches
- Events
- Exclusive offers
You may unsubscribe at any time by clicking the unsubscribe link in our emails.
Payment Security
Payments are processed securely through trusted third-party payment providers.
LUUR does not store complete credit card information on our servers.
Cookies
Our website uses cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyse traffic and behaviour
- Deliver relevant advertising
You may disable cookies through your browser settings; however, some website functionality may be affected.
Third-Party Service Providers
We may share information with trusted service providers including:
- Shopify
- Payment gateways
- Australia Post
- StarShipIT
- Marketing and analytics providers
These providers may access personal information only as necessary to perform services on our behalf.
Data Security
LUUR takes reasonable measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no online transmission or storage method can be guaranteed to be completely secure.
Access & Correction
You may request access to or correction of your personal information by contacting:
admin@luur.com.au
International Data Transfers
Some service providers may store or process information outside Australia.
By using our Website, you acknowledge that your information may be transferred internationally.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and become effective immediately upon posting.
Contact Us
For any privacy-related questions or requests, please contact:
LUUR
Email: admin@luur.com.au