Terms & Conditions

Welcome to LUUR ("LUUR", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website located at www.luur.com.au ("Website"), including any purchases made through the Website.

By accessing, browsing, or purchasing from our Website, you agree to be bound by these Terms & Conditions.

1. GENERAL

This Website is operated by LUUR, an Australian company.

Throughout the Website, the terms "we", "us" and "our" refer to LUUR.

We reserve the right to update, modify or replace any part of these Terms & Conditions at any time. Any changes will be effective immediately upon posting to the Website.

2. ELIGIBILITY

By using this Website, you represent that:

  • You are at least 18 years of age or have the consent of a parent or guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding contracts.

3. PRODUCTS & AVAILABILITY

We make every effort to display our products, colours and details as accurately as possible. However, we cannot guarantee that your device's display accurately reflects the actual colour of our products.

All products are subject to availability.

We reserve the right to:

  • Limit quantities purchased;
  • Discontinue products without notice;
  • Refuse or cancel orders at our discretion.

4. PRICING

All prices are displayed in Australian Dollars (AUD).

Prices include GST where applicable unless otherwise stated.

We reserve the right to change prices at any time without notice.

In the event of a pricing error, we may cancel the order and provide a full refund.

5. ORDERS

After placing an order, you will receive an order confirmation email.

This email does not constitute acceptance of your order.

A contract is formed only when your order has been dispatched.

We reserve the right to refuse or cancel any order including where:

  • Payment cannot be authorised;
  • Fraud is suspected;
  • Product availability is incorrect;
  • An error has occurred in pricing or product information.

6. PAYMENT

We accept payment through approved payment providers including:

  • Visa
  • Mastercard
  • Shop Pay
  • Other payment methods displayed at checkout

All payments are processed securely through third-party payment gateways.

LUUR does not store your credit card information.

7. SHIPPING

Shipping times provided are estimates only.

LUUR is not responsible for delays caused by:

  • Postal providers;
  • Customs authorities;
  • Weather events;
  • Industrial action;
  • Circumstances beyond our reasonable control.

Risk in the products passes to you upon delivery.

Ownership transfers only after full payment has been received.

8. RETURNS & EXCHANGES

Please refer to our Returns Policy for complete details.

Generally:

  • Full-priced items may be returned within 14 days of delivery.
  • Items must be unworn, unwashed and in original condition with tags attached.
  • Sale items, promotional items, gift cards and final sale products are not eligible for return unless required by Australian Consumer Law.

Return shipping costs are the responsibility of the customer unless the item is faulty.

9. AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Where a product has a major failure, you may be entitled to:

  • A refund;
  • A replacement;
  • Compensation for reasonably foreseeable loss or damage.

10. INTELLECTUAL PROPERTY

All content on the Website including:

  • Logos
  • Trademarks
  • Product names
  • Photography
  • Graphics
  • Videos
  • Designs
  • Written content

Are owned by LUUR or licensed to LUUR and are protected by intellectual property laws.

You may not reproduce, distribute, modify, publish or exploit any content without our prior written consent.

11. USER CONDUCT

You agree not to:

  • Use the Website for unlawful purposes;
  • Interfere with Website security;
  • Upload malicious software or code;
  • Copy or exploit any portion of the Website without permission.

We reserve the right to terminate access to users who breach these Terms.

12. THIRD-PARTY LINKS

The Website may contain links to third-party websites.

LUUR is not responsible for the content, policies or practices of third-party sites.

Your use of such websites is at your own risk.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

LUUR shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Website or purchase of our products.

Our total liability shall not exceed the amount paid by you for the relevant product.

Nothing in these Terms excludes liability that cannot be excluded under Australian law.

14. PRIVACY

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and use of information as outlined in our Privacy Policy.

15. PROMOTIONS & DISCOUNT CODES

Discount codes:

  • Cannot be exchanged for cash;
  • Cannot be applied retrospectively;
  • May not be combined with other offers unless specified;
  • May be withdrawn or modified at any time.

LUUR reserves the right to cancel any order where a promotion has been misused.

16. GOVERNING LAW

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

17. CONTACT US

For any questions regarding these Terms & Conditions, please contact:

LUUR

Email: admin@luur.com.au