Returns

We want you to love your LUUR purchase. If you are not completely satisfied, we offer returns in accordance with this policy and Australian Consumer Law.

Return Eligibility

Full-priced items may be returned within 14 days of delivery for:

• Refund
• Store Credit
• Exchange (subject to availability)

Returned items must:

• Be unworn
• Be unwashed
• Be undamaged
• Have original tags attached
• Be returned in original packaging where possible

LUUR reserves the right to refuse returns that do not meet these requirements.

Sale Items

Sale items, promotional items and items marked Final Sale are not eligible for refund, exchange or store credit unless required by Australian Consumer Law.

Return Process

To request a return:

1. Email admin@luur.com.au
2. Include your order number
3. Include the item(s) you wish to return
4. Await return instructions

Items returned without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

We recommend using a tracked shipping service, as LUUR is not responsible for lost return parcels.

Exchanges

Exchanges are subject to stock availability.

If the requested size or style is unavailable, a refund or store credit may be issued.

Faulty Items

If you believe your item is faulty, please contact admin@luur.com.au with:

• Order number
• Description of the fault
• Clear photographs

Where a product is deemed faulty, LUUR will provide a remedy in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes your rights under Australian Consumer Law.

Customers may be entitled to a repair, replacement or refund where goods fail to meet consumer guarantees.